Time Frame: Items must be received back to our warehouse no later than 14 days from the date you received your order. Be sure to plan 5-10 days for transit time. Please use a tracking service when shipping
Please be sure to use a tracking service when shipping back a return. We are not responsible for lost packages when shipping back a return.
The Catch: Items must be returned in their original condition. They must not be altered in any way and must be in resalable condition. This includes, but is not limited to the following: deodorant stains, makeup stains from trying on items, perfumes, animal hair/scent, cigarette smoke, obvious wear, mildew scent, etc.
Items discounted 30% or more will not be accepted as returns.
Shipping charges are non-refundable on most orders. Some exceptions do apply and are refunded at our discretion.
If the item(s) returned are unable to be resold in their returned condition, you will be subject to a 20% restocking fee OR we reserve the right to send the items back to you.
The Exceptions: Items in the "Clearance" section, anything discounted, clothing, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned.
Defective Items: if you believe you received a defective item you must notify us by facebook message within three days of the delivery confirmation date, otherwise it is considered wear and tear. No exceptions.
Incorrect or Missing Items: If you received your order and there is an item missing OR you received the incorrect item, you must inform us within 4 days of receiving your order.
WE DO NOT DO EXCHANGES, IF YOU NEED A DIFFERENT SIZE OR A DIFFERENT ITEM; PLEASE PLACE A NEW ORDER.
We do flat rate shipping of $5.00
We will ship items 2-3 business days from order beIng placed. If you need your order shipped faster than the normal shipping, please contact us through our Facebook page.
We do not ship on weekends. The shipping center is closed on weekends.
We ship through the USPS.
All orders are shipped with tracking which is e-mailed to the e-mail you provide at checkout. You can track your packages at www.usps.com
Send item(s) to:
Turquoise and Rust
Clarendon, Tx 79226
Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:
Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.
If you have any questions regarding our return policy please feel free to contact us through our main Facebook page via Messenger.